ISO 10002:2018 · Customer Satisfaction and Complaint Management
ISO 10002 and Customer Complaints Management
The ISO 10002:2018 certificate issued for Safety Figure relates to customer satisfaction and complaint management within the scope “Publication of software programs”. The certification body is IQR International Certification Services LLC, and the name shown is “Safety Figure”.
Certificate details
Scope wording on the certificate: Publication of software programs.
Making feedback traceable
In a software service, understanding and handling a reported problem matters as much as accepting the report. ISO 10002 provides guidance for handling customer complaints and learning from that process. Safety Figure’s certificate relates this to the publication of software programs.
How ISO 10002 differs from ISO 27001
ISO 10002 concerns customer satisfaction and complaints handling; ISO 27001 concerns an information security management system. Each certificate is presented for its own purpose. The ISO 10002 certificate does not display IAS or IAF marks, and the accreditation relationship on the ISO 27001 certificate is not extended to it.
Certificate dates
The initial certification date is 2 November 2026 and the validity date shown is 1 November 2027. A three-year certification period is stated separately. The certificate is not a customer satisfaction percentage or a fixed resolution-time promise for every request.
How to share feedback or a complaint
Tell us which service you use and what happened through our contact page. Do not include passwords, access keys or sensitive files belonging to other people in the initial message. Return to the Trust Center to review the certificates together.
How can you verify the certificate?
Compare the certificate number, the name shown, scope and validity date together. You can contact IQR with the number below to request confirmation from the certification body.
Certificate number: ISO-002895
Information reviewed: 9 November 2026